Refund & Returns Policy

This Refund and Returns Policy applies to all purchases and subscriptions made through DVPV Holdings, LLC ("DVPV Holdings," "we," "us," or "our") and our brands, including the One Bone Short e-commerce stores and any software services or subscriptions we offer. Please read this policy carefully before purchasing.

1. E-Commerce Orders (One Bone Short)

For physical goods purchased through our One Bone Short stores:

• Trading cards and collectibles: All sales are final unless the item arrives materially different from its listed description or condition grade. Contact us within 7 days of delivery with photos of the item and packaging.
• Health & wellness products (dropshipped): Unopened items may be returned within 30 days of delivery. Return shipping is the buyer's responsibility unless the item arrived damaged or incorrect.
• Damaged or incorrect items: Contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

To initiate a return or report an issue, email returns@dvpvholdings.com with your order number and a brief description.

2. Software Subscriptions

For any subscription-based software services we offer:

2.1 New Subscribers — 7-Day Money-Back Guarantee

If you are a first-time paying subscriber, you may request a full refund within 7 calendar days of your first charge. Email billing@dvpvholdings.com with your account email and reason. Approved refunds are issued to the original payment method within 5–10 business days.

2.2 Annual Plans

For annual subscriptions, if you cancel within 30 days of initial payment and have not made substantial use of the service, we will consider a prorated refund for unused months at our discretion. Contact billing@dvpvholdings.com to request consideration.

2.3 General Policy

Outside of the windows above, all subscription fees are non-refundable. Cancellation stops future charges but does not entitle you to a refund of charges already made.

3. How to Cancel a Subscription

You may cancel your subscription at any time through either of the following methods:

• Self-service: Navigate to account Settings → Billing → Cancel Subscription within the applicable platform.
• Email: Send a cancellation request to billing@dvpvholdings.com from your account email. Include your account email and the word "CANCEL" in the subject line. We will confirm within 1 business day.

You will retain access to any subscription benefits through the last day of your paid period after cancellation.

4. Refund Process

Approved refunds are processed via Stripe back to your original payment method. Processing time:

• Credit/debit cards: 5–10 business days depending on your bank
• We will email confirmation once the refund is initiated on our end

We are unable to issue refunds to a different payment method than the one used for the original purchase.

5. Disputes and Chargebacks

If you believe a charge was made in error, please contact us at billing@dvpvholdings.com before filing a chargeback with your bank. We resolve billing issues quickly and chargebacks create delays and additional processing costs for both parties. Filing a chargeback without first contacting us may result in suspension of your account.

6. Contact

All billing and refund inquiries should be directed to:

• Returns (e-commerce): returns@dvpvholdings.com
• Billing/subscriptions: billing@dvpvholdings.com
• Company: DVPV Holdings, LLC — Ponte Vedra, FL, United States
• Business Classification: Service-Disabled Veteran-Owned Small Business (SDVOSB)

For general questions, contact us at contact@dvpvholdings.com.